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Find the answers to your questions below!
I signed up to receive emails but my discount code for signing up isn’t working.
What do you do with material scraps?
How long does it take to process my order?
Will I receive tracking information when my order ships?
I have a packaging request besides the biodegradable bag.
Do you offer free samples?
Either alink or a brief explanation of the GOTS standard.
How can I get in touch with HLO?
Where can I buy Holy Lamb Organic Products?
I want to check the status of my order.
Why don’t you use “XYZ Certification”?
Please note that our typical lead time for most products is 7-10 business days, so you will not receive this email until after your purchase has shipped.
Can I use a tatami mat with my mattress?
I ordered your products through someone else, but I have a question about my order.
I want a swatch of the Coyuchi sheets I am interested in. How do I get some?
Either alinkor a brief description.
I have a question about my sales tax.
For customers shopping with us in our Showroom that are tax-exempt, you can submit your receipt toThe Department of Revenue.
How long does a topper last?
Can you feel the slats under the mattresses?
My house got infested with bugs, what do I do?
How do I store my products?
What is Holy Lamb Organic's history?
I would like to cancel or edit my order.
We strive to be as Zero Waste as possible. As part of this initiative, we reuse any scrap materials and packaging materials received from vendors. We recycle and compost at all of our facilities. We only use chemical-free, natural products in our workspaces, from the trash bags to the toilet paper! We refrain from using paper throughout our process, and any paper marketing tools that we do use (like our tags) are printed on 100% natural and recycled, unbleached paper.
After your purchase has shipped, an email will be sent to the email address you provided during check out that includes a tracking number for your convenience. If you have not received such an email, please check your spam or junk folder. If you still cannot find the information, contact us and we will find it for you!
Please double check your proof of delivery through the tracking number provided to you. Sometimes your package may have accidentally gotten delivered to a neighbor, delivered to a side door, or to an office if you reside in a living complex. Please check all avenues and wait 24 hours before contacting us. Often times, your package is just around the corner!
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