Frequently Asked Questions

Absolutely! When the item ships, you will receive a shipping confirmation with your tracking information for your convenience. 

The WJ Southard Mattresses we sell online may require you to schedule an appointment for delivery through the freight company that will be delivering your mattress. Your tracking information will update through the courier's website, so be sure to keep an eye on it as it makes its way to you. 

Please note that our typical lead time for most products is 7-10 business days, and 4-6 weeks for mattresses. After this, ground shipping will take 1-8 business days, depending on your location. If we already have your item in stock, it can arrive at your doorstep in as fast as 3-4 days!

Lead time refers to the amount of time it takes to actually build the product. Because we hand make every item we sell, they are most often made to order. This means that once you place your order, our production team will build your product and then ship it straight to you! Check the product pages for specific lead times.

Our return policy is that most* items can be returned within 30 days of delivery in new, unused original condition. Returns must be in the original packaging with product tags intact. If we provide a return shipping label, return shipping costs will be deducted from the refund.

For more information, please read our full return policy.

*excludes clearance items, sample products, furniture, and certain mattresses

You may request a return here. A team member will review your request and then reach out to you with a return authorization email.

Please double-check your proof of delivery through the tracking number provided to you. Sometimes your package may have accidentally gotten delivered to a neighbor, delivered to a side door, or to an office if you reside in a living complex. Please check all avenues and wait 24 hours before contacting us. Oftentimes, your package is just around the corner!

We believe in letting nothing go to waste. Our scraps are either repurposed for other products, donated, or available for sale on our Raw Materials Page when inventory allows.

Global Organic Textile Standard (GOTS) is a globally recognized certification that has both environmental and social standards. These standards apply to every step of the supply chain, down to the sheep and cotton farms! Read more about it here.

We strive to be as Zero Waste and carbon neutral as possible. As part of this initiative, we reuse any scrap materials and packaging materials received from vendors. We recycle and compost at all of our facilities. We only use chemical-free, natural products in our workspaces, from the trash bags to toilet paper! We refrain from using paper throughout our process, and any paper marketing tools that we do use (like our tags) are printed on 100% natural and recycled, unbleached paper. We source from as local as possible to reduce emissions, and we’ve also upgraded our production facility’s insulation to reduce energy consumption.

Most orders ship within 7-10 business days, however, some products like mattresses will have different lead times. You can view a product's lead time on our larger products on the product page.

Please contact us with any requests for shipping, and we are happy to see what can be done to accommodate your requests. Please note we are not able to accommodate every packaging request.

Please reach out to us at hello@holylamborganics, or give us a call at (360)-819-6047 so we can assist you with canceling or updating your order.

Please keep in mind that we can not change certain things on orders that have already shipped, such as billing or shipping addresses. Please keep in mind that some orders from our vendors, such as WJ Southard, can not be canceled after they have been placed.

If your order has shipped and you would like to cancel it, you must wait until the delivery arrives, when you can either refuse the delivery or submit a Return Request after delivery.

We only charge sales tax on orders purchased or shipped to a location within the state of Washington. That tax is based on the location of the purchase. For any out-of-state purchases, sales tax would not be applied to the order.

For customers shopping with us in our Showroom that are tax-exempt, you can submit your receipt to The Department of Revenue.

A status tracker is included in your order confirmation email. If you are unable to locate that email, please contact us at hello@holylamborganics.com and we can resend it to you!

We can answer any product questions you may have, but we are not able to assist you with any orders you placed through one of our wholesale partners. Any questions regarding your order would be answered through the company you placed the order with.

In 2000, Holy Lamb Organics began as a home-based, owner-operated, one-product business in Olympia, Washington. The original owner, searching for a small natural travel pillow to take on a backpacking trip, was disappointed with the quality she found in the marketplace.

Certain she could create something better, she did just that. She sold her first travel pillows (an item we still offer today) at the local co-op, and a new bedding company was born. Learn more about our story.

Customer Service: 360-819-6047

Hours: 10a-6p Monday-Friday PST

hello@holylamborganics.com

Holy Lamb Organics is a woman & veteran-owned small business that strives to provide natural, sustainable, handmade products for every customer and superior friendly customer service. We are transparent with our customers about our materials, production and supply chain, and offer personalized support through every step.

Our aim is always to make our products as affordable as possible, so that as many people as possible can enjoy sustainable, chemical-free comfort. However, there’s a few different factors that go into pricing products.

Our products in particular are made with high quality materials that go through rigorous testing to ensure that they are free from harmful chemicals and chemical processes. We are also a fair wage USA manufacturer that is still considered a small business, as we hand-make our products with a team of less than 20 people. We feel that our pricing fairly reflects the quality of materials and craftsmanship and time it takes to create them.

You can find our full care instructions here. Each product page will also have care instructions for that specific product.

We have several wholesale partners that sell our products, so that people across the country can have access to them in person. Find the nearest store in your area.

Our bestsellers include our Natural Wool Topper, Organic Wool Comforter, Natural Wool Bed Pillows, and our Woolly Down Pillows.

We use Cotton, Wool, and Latex.

Our Organic cotton is grown in India, then milled and finished in a GOTS-certified facility in Pakistan.

Our Premium Eco Wool is sourced from a co-op of small sheep farmers in the PNW, and our  GOTS-certified organic wool is sourced from New Zealand. 

The latex we use is Dunlop Latex and is sourced from Sri Lanka. Read more about our latex.

The main difference between these wools comes down to sourcing and certification. Premium Eco Woolis sourced from the Pacific Northwest, while Certified Organic Wool is sourced from New Zealand, where they can produce the quantity we need.

Both wools are vetted to make sure the farms are ethical to both the sheep and the workers, sustainably managed, and that the sheep are raised in a chemical free environment. They are even processed in the same facility with the same gentle biodegradable soap! That said, the GOTS certification of our certified organic wool requires audits to ensure their standards are met, and they have the paperwork to track down to the specific sheep your wool came from. 

We do offer some samples for purchase here.

We do not currently offer free samples of our products, however, we do partner with many local nonprofits for donations. If you would like to sign up for our Affiliate Program you can do so here, and a member of our team will reach out to you if our values align!

On our Holy Lamb Organics mattresses, we offer a 20-year Warranty against any manufacturing defects. Always use the proper support for your mattress to make sure your warranty remains valid. 

Holy lamb Warranties:

Wool & Latex Shikibuton

Wool & Latex Mattress

Partner company warranties: 

Spring, Latex mattresses & foundations

Crib size spring & latex mattress

All wool mattress 

While we don’t carry their sample swatches, you can request them directly through Coyuchi here.

How long a Wool topper will last you depends on personal preferences and the care you take of them. To increase longevity, we suggest rotating the topper head to toe when you change the sheets then flipping it over the next time you change the sheets. The more you rotate and flip the topper, the less compression and wear and tear will occur.

You should not feel the slats under the mattress. If you do, please check to see if the slats are at the correct spacing. If the slats are too far apart, you are likely to feel them or notice a change in the mattress.

Per our warranty, the mattress must be on slats, however, some folks are comfortable adding a tatami mat between the mattress and the slats. The slats are required for proper support.

The welcome email code only applies to first time purchases with a first time email subscription. If you are a first time buyer and do not receive the code check your junk, spam, or promotion folder. If you still can not locate it, please contactcustomer service.

Contact customer service with the product you would like customized. Please include dimensions, weight, material preference, and a template if the product is an odd shape. We will give you a quote based on labor and materials. Once the product has been purchased, all sales are final on the custom product. Please provide as much information upfront to ensure the process goes as smoothly as possible.

Protect your natural products and call a specialist based on your situation, as we cannot give advice on how to take care of these issues.

Please go to the affiliate link at the bottom of our website. Once you have filled out the form our team will determine if your ideas and values are aligned with ours as a company.