Service & Support
Spring & Latex Mattresses and Foundations Warranty (WJ Southard)
Latex Mattress and Foundations Warranty (Natural Sense)
Crib Size Spring & Latex Mattresses Warranty
All Wool Mattress Warranty
Partner Care Instructions
Spring & Latex Mattresses and Foundations CARE (WJ Southard)
All Wool Mattress Care Instructions
Exchanges and Returns
All mattress sales are final, with two exceptions:
Lincklaen 10” Mattress from WJ Southard carries a one- year Comfort Adjustment Policy. You can swap out the base layer for a different firmness level within 1 year of purchase. Replacement layer is at cost.
All Wool Mattress - Return unused for a 15% restocking fee.
All other mattress sales are final. Used mattresses are never returnable.
Proper Mattress Support: Understand how to properly support your mattress and avoid voiding the warranty.