We stand behind the quality of everything we sell. If you’re unhappy with your purchase for any reason, you may return most items* in new, unused, original condition within 30 days of your delivery date. Returns must be in the original packaging with product tags intact. If we provide a return shipping label, return shipping costs will be deducted from the refund. If you choose to provide your own shipping label, we recommend that you obtain a tracking number for your own protection.
If you received an incorrect, damaged, or defective item, we’ll need photos and an explanation of the problem to determine whether it’s eligible for a refund or replacement. Note, wool carries the mild natural scent of lanolin; this is not considered a defect. If we deem the product to have been received damaged or defective, we will provide a return shipping label at no charge.
Returns must not show signs of use and should be in original packaging. The decision of an inspection may take up to 7 business days. With all items, if after inspection we determine your item doesn’t qualify a refund you have 30 days to choose to have it shipped back to you at your expense.
*Furniture and certain mattresses excluded. See product pages for guidance and restocking fees. Clearance and custom items are nonreturnable.