We stand behind the quality of everything we sell. If you’re unhappy with your purchase for any reason, you may return most items* in new, unused, original condition within 30 days of your delivery date. Returns must be in the original packaging with product tags intact. If we provide a return shipping label, return shipping costs will be deducted from the refund. If you choose to provide your own shipping label, we recommend that you obtain a tracking number for your own protection. 

If you received an incorrect, damaged, or defective item, we’ll need photos and an explanation of the problem to determine whether it’s eligible for a refund or replacement. Note, wool carries the mild natural scent of lanolin; this is not considered a defect. If we deem the product to have been received damaged or defective, we will provide a return shipping label at no charge. 

Returns must not show signs of use (including foreign odors or fibers) and should be in original packaging. The decision of an inspection may take up to 7 business days. With all items, if after inspection we determine your item doesn’t qualify a refund you have 30 days to choose to have it shipped back to you at your expense.

*Furniture and certain mattresses excluded. See product pages for guidance and restocking fees. Clearance and custom items are nonreturnable. Please read our full Refund Policy for details. 

 Please submit the form below to initiate a return.