Shipping, Returns and Policies
We're committed to sustainable, environmentally friendly business practices. That includes how we prepare your order for shipment. You won’t find bubble wrap, airbags, or synthetic fillers when you unbox your order. We make the conscious choice not to wrap our products in plastic. The one exception is the reuse of plastic bags recycled from our raw materials supplier.
Quilted mattress toppers (except crib sizes) are placed in repurposed plastic from our wool batting bags, then packed in a shipping box. Reusing this plastic for our larger products provides added protection for shipping and puts to good use the plastic from our manufacturing process. When shipping our wool & latex mattresses, shikibutons, and toppers, we use plastic upcycled from our latex supply chain to provide that extra level of protection. All the plastic we upcycle for these purposes is fully recyclable.
If you'd like additional package security, you can contact us and request to have your order secured inside a compostable, non-GMO corn biodegradable bag and securely sealed for shipment.