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Orders are shipped generally 1 week after order is placed and only once payment is received. If an item is on back order you will be notified immediately. We ship UPS which takes about 2-4 business days. For online orders shipping calculations are based on a percentage of your order total ranging from 12%-8%. For all orders placed over the phone we charge exact UPS shipping. For all orders paid by check or money order please see the chart on the right. All orders ship from Oakville, WA. For special rush deliveries or for shipping rates to Hawaii, Puerto Rico and outside of the United States, please email sales@holylamborganics.com. |
Shipping Chart For Check &
For quickest delivery pay by credit card credit, or send a certified check, personal check or money order to: |
Returns
We want you to be satisfied with your purchase. Our staff will take strides to understand what your explained needs are and attempt to deliver what you want.30 Days With Authorization Code: You have 30 days from the ship date to return an item(s). Please call or email our office to receive an Authorization Code.
| -Items must be unused, unwashed and in the original packaging. If you are considering returning an item we strongly recommend keeping the item in it's box and far away from any strong smelling scents including: perfume/cologne, plug-in air fresheners, strongly scented handcreams, strongly scented hand soaps, and other perfumed body care products. Any product returned with a "personal odor" will be considered "used" and not be eligible for return. You get the idea! |
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| -Please keep in mind that we are a small company and are not able to resell bedding that has been returned "used". We are prohibited, by law, from reselling used bedding: therefore, it is incumbent and imperative upon you to comply with this law by not using the product in question that you wish to return. Thank you. |
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| - All sales are final for discontinued clearance items and custom orders. |
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| - We recommend you use a standard shipping carrier for your return label and obtain a tracking ID for your package. UPS will be the quickest shipper in our rural location. |
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| - Ship all returns (UPS preferred) to: Holy Lamb Organics, 104 West Pine St, Oakville, WA 98568. |
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| -Please allow 5-10 business days to inspect your return and process your refund or exchange. |
10 Days for Defective Items With Authorization Code: If you believe to have a defective product please give our office a call to receive and Authorization Code within 10 days from the ship date. You must send your return through a private company that provides a tracking service or with delivery confirmation through the U.S. Postal Service.
Purchased Through One Of Our Retailers: If you purchased your Holy Lamb Organics product through a different online store or a brick and mortar store in your area, you must contact the original seller to arrange a return. The original seller will provide you with their return policy.
All Wool Mattresses Return Policy: This mattress is non-returnable unless defective due to the size of the small family run manufacturing company who produces this unique mattress. We encourage everyone who is interested in this mattress to be fully educated before purchasing this mattress. We would be happy to email you the care instructions, warranty and can also send a small sample to prospective customers.
Contact Us & Customer Service
We aim to provide you with excellent customer service. If you have a question about a product or to place an order please call our office at 888-359-1362. Our office is open during regular business hours Monday - Friday from 9:00am to 5:00pm PST. You can also email us at any time at: sales@holylamborganics.com. Once you place an order, we will always send you an email confirmation within 24 business hours so that you know that we have received your order and all of the necessary information. At that time, we will also give you an expected shipping date. On the day your order is shipped, we will email you again to let you know your package is on it's way. Please contact us specifically about custom sizing, rush deliveries or shipping out of the country.
About PayPal
Holy Lamb Organics has a merchant account through PayPal. PayPal is one of the main online payment services available for buyers and sellers. PayPal lets any business or consumer with an email address to securely and cost-effectively send and receive payments online. PayPal was recently acquired by eBay, and is located in Mountain View, California. PayPal is the 2002 SIIA Codie Awards winner for "Best eCommerce Solution" and is recognized by PC Magazine as one of "The Top 100 Web Sites."
Data Security and Encryption: The security of your information, transactions, and money is the core of PayPal’s business. PayPal automatically encrypts your confidential information, using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches PayPal, it resides on a server that is heavily guarded both physically and electronically. PayPal's servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.
Contact PayPal: If you have any questions about PayPal contact them at (402) 935-7733 Monday through Friday between the hours of 4am and 10pm PST.
Data Security and Encryption: