Holy Lamb Organics

Frequently Asked Questions

How much is shipping? Do you offer free shipping?

We do not offer free shipping. We ship using UPS ground and charge our customers only exact shipping costs for orders placed by phone. Orders placed on our website are charged based upon the total cost of the order- see the shipping chart.

When will I receive my order?

Fast Shipping: most of our orders ship within 1-5 days. Pretty good for products made by hand.

How can I pay for my order?

There are 2 ways to purchase our products:

Pay via credit/debit card via our website or by phone 888-359-1362. Send a personal check or money order via mail.

We also offer a layaway program for our organic mattresses.

What is your return policy?

30 days unused, unlaundered and in its original packaging. No returns on custom orders. See our complete version of our policies.

Do you offer wholesale and drop-ship accounts?

We provide retail stores across the country with the Holy Lamb Organics natural bedding line and Cozy Buns Organic Baby line.

If you are a licensed business we would be happy to work with you. We can also provide private labeling. Find out more about our Wholesale program.

Do you take custom orders?

Yes. If you need custom sizing or would like us to manufacture a specific product please contact us. We may be able to help.

Here are some of our regular custom requests: extra thick mattress toppers, custom comforter sizes, custom bassinet sizes, custom body pillows, custom wool cushions, etc...

Contact Us with a description and the dimensions. We will let you know if it is possible and give you a quote.

A few things to know about custom orders:

  • allowable dimensions are within 1” in either direction of the ordered dimensions
  • there are no changes or order cancellations once order is placed
  • custom items are non-returnable
  • please allow additional lead time for custom items

For Mattresses Specifically:

The All Wool Mattress can be ordered in custom sizes. Please email the desired sizes and we will get back to you with a quote and lead time.

At this time, Spring & Latex mattresses are not available for custom sizing.

Will you sell my contact information to a third party?

We will never sell your contact information or share it with any other party. If you would like your email removed from our system please just let us know.

Why do you minimally package your products?

You won’t find air puffs and fillers in our boxes. At Holy Lamb Organics we are committed to being a Zero Waste Manufacturing facility.

We started a Plastic Free Campaign in 2009 in which we no longer place our products inside of plastic unless it's from a plastic bag we receive as part of our manufacturing process. The cardboard shipping box, secured tightly with tape sufficiently keeps your product safe and sound during its journey from Holy Lamb Organics facility to your home.

For those of you that wish to have additional security or have Multiple Chemical Sensitivity, you can, upon check out, request to have your order secured inside either a reused plastic bag from our manufacturing or a compostable non-gmo corn Bio-Bag and sealed airtight.

All comforters and toppers (except crib sizes) are now packaged in plastic recycled from our wool batting bagsWe believe that reusing this plastic one more time for our larger products will not only help protect them during shipping but puts to good use the plastic from our manufacturing process thereby giving it one more life. We encourage you to recycle this plastic bag. 

What is your Plastic Free Packaging Policy?

You won’t find air puffs and fillers in our boxes. At Holy Lamb Organics we are committed to being a Zero Waste Manufacturing facility.

We started a Plastic Free Campaign in 2009 in which we no longer place our products inside of plastic unless it's from a plastic bag we receive as part of our manufacturing process. The cardboard shipping box, secured tightly with tape sufficiently keeps your product safe and sound during its journey from Holy Lamb Organics facility to your home.

For those of you that wish to have additional security or have Multiple Chemical Sensitivity, you can, upon check out, request to have your order secured inside either a reused plastic bag from our manufacturing or a compostable non-gmo corn Bio-Bag and sealed airtight. We encourage you to recycle these bags.

Do you offer donations to organizations?

We would be happy to receive your request for a donation. If you are an organization that focuses on environmental issues or a school we welcome your request. We have a limited number of requests per month so get your paperwork in early.



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Reviewed by Oprah and Featured on World News
Reviewed by Oprah and Featured on World News